Responsible Gaming

Responsible gaming at Slotozen on slotozen-aussie.com is based on the principle that online casino play must remain a form of conscious entertainment, not a way to solve financial or personal problems. Gambling always involves risk and the possibility of losing money; you should only play with funds you can afford to lose and with clear limits on time and expenditure. Slotozen supports safer play by providing tools such as limits, time-outs and self-exclusion, as well as access to independent help services.

The operator, Dama N.V., licensed in Curaçao under licence no. 8048/JAZ2020-013, is committed to promoting responsible use of its products for players in Australia and other markets where the site is accessible. While offshore services may be subject to Australian enforcement actions, the protective measures described on this page are designed to support you in making informed decisions. If you ever feel that your play is no longer fully under your control, you are encouraged to contact support and to use the tools and external resources listed below.

Risk Awareness

Gambling can become problematic when it shifts from occasional entertainment to a persistent, compulsive behaviour. Recognising early warning signs is critical to protecting yourself and those around you. Problem gambling may develop gradually and is not always obvious, which is why regular self-checks are recommended.

Common warning signs of gambling harm

• Increasing frequency and stakes: You are betting more often, raising your usual bet size or chasing losses by trying to "win back" money quickly.
• Preoccupation with gambling: You frequently think about the casino, plan your next session or feel restless or irritable when you cannot play.
• Spending beyond your budget: You use money needed for rent, bills, food, education or other essentials to gamble, or you borrow to continue playing.
• Loss of control: You intend to stop after a set time or amount but repeatedly continue beyond your own limits.
• Neglecting responsibilities: Gambling interferes with work, study, family life or social relationships, or you cancel activities to keep gambling.
• Concealing behaviour: You hide gambling from family or friends, lie about losses or open additional financial products to fund play.
• Emotional distress: You experience guilt, anxiety, low mood or insomnia linked to gambling or to debts arising from gambling.

Self-assessment: quick check of your gambling behaviour

Consider the statements below. Answer honestly with "yes" or "no" for yourself. A single "yes" does not automatically mean you have a gambling problem, but multiple "yes" answers indicate increased risk and a need to seek help or use available tools.

• 1. I sometimes gamble with money that I really cannot afford to lose.
• 2. I have tried to cut down or stop gambling, but I find it difficult to do so.
• 3. I lie to family, friends or colleagues about how much time or money I spend gambling.
• 4. I feel anxious, irritable or depressed when I cannot gamble or when I think about recent losses.
• 5. I gamble to escape problems, stress, loneliness or negative emotions.
• 6. I have borrowed money, used credit, sold belongings or missed bills because of gambling.
• 7. My gambling has affected my work or studies, or has caused tension or conflict with people close to me.

If you answered "yes" to several of these statements, you should strongly consider taking a break, applying limits or self-exclusion on your Slotozen account, and contacting one of the professional support services listed on this page.

Limits & Tools

Slotozen provides a range of safer gambling tools in your personal account area on slotozen-aussie.com. These tools are designed to give you direct control over how much time and money you can spend. Once set, certain limits cannot be immediately increased, which helps prevent impulsive decisions during a gambling session.

Deposit limits (daily, weekly, monthly)

You can use deposit limits to cap how much real money you add to your account over specified periods. To set or adjust deposit limits, follow these general steps (menu names may differ slightly depending on device or interface updates):

1. Log in: Sign in to your Slotozen account at slotozen-aussie.com using your usual credentials.
2. Open your profile: Go to "My Account" or "Profile" in the main menu or header.
3. Access responsible gaming tools: Select the "Responsible Gaming", "Limits" or similarly named section.
4. Choose limit type: Select "Deposit Limits" and then choose the relevant period:
   • Daily limit - maximum total deposits allowed within a 24-hour period.
   • Weekly limit - maximum total deposits from Monday to Sunday (or a defined 7-day period).
   • Monthly limit - maximum total deposits per calendar month.
5. Enter the amount: Type the maximum amount you are prepared to deposit in your chosen currency for each period (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month). Ensure the amount fits within your disposable income.
6. Confirm and save: Review your entries and click "Save", "Set limit" or an equivalent confirmation button. You may need to re-enter your password or confirm via e-mail.

Lowering deposit limits typically takes effect immediately or very quickly. Increasing limits or removing them may only take effect after a cooling-off period (for example, 24 hours or longer), and you may be asked to confirm the change again. This delay is a protective measure to prevent changes made in the heat of the moment.

Time spent limits and session control

To help you avoid excessively long sessions, time-based tools may be available in your account:

• Session timer: A visible timer or reminder can show how long you have been logged in or playing. You can often configure pop-up reminders (for example, every 30, 60 or 120 minutes) through the "Responsible Gaming" section.
• Reality checks: Periodic messages may display your session duration, net result (wins/losses) and a link to log out or visit the limits page. Use these prompts to review whether you should stop or take a break.
• Logout reminders: You may select an option that automatically logs you out after a chosen period of inactivity or continuous play.

To configure these tools, go to "My Account" -> "Responsible Gaming" -> "Time Limits" or "Session Control", then select your preferred reminder interval and confirm your settings.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel that you need a brief pause from gambling but are not ready for longer self-exclusion, you can use a time-out function (if available in your interface):

1. Log in to your account and navigate to "My Account".
2. Open the "Responsible Gaming" or "Self-Restriction" section.
3. Select "Time-Out", "Cool-off" or a similar option.
4. Choose the desired duration, for example:
   • 24 hours
   • 48 hours
   • 72 hours
5. Read the description of what a time-out involves (temporary suspension of access to games and deposits during the chosen period).
6. Confirm your decision by clicking "Activate Time-Out" or similar. You may be asked for password confirmation.

During a time-out, you will not be able to place real-money bets. Depending on the configuration, access to your account profile and withdrawal features may remain available; however, new gambling activity should be blocked until the time-out ends. You can use this time to reassess your gambling habits and, if necessary, consider longer-term measures.

Self-Exclusion

Self-exclusion is a stronger protective step than a time-out. By initiating self-exclusion, you formally request that your access to gambling services on Slotozen be blocked for a defined period. This measure is intended for situations where you believe your gambling poses a serious risk to your financial, mental or social wellbeing.

How to activate temporary or permanent self-exclusion

1. Access the self-exclusion menu: Log in to your account at slotozen-aussie.com, go to "My Account" and open the "Responsible Gaming" or "Self-Exclusion" section. If you cannot find it, contact support at [email protected] for guidance.
2. Select self-exclusion: Choose "Self-Exclusion" or "Exclude my account". You will see options for different durations.
3. Choose the exclusion period: Typical options may include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion from using the service)
4. Read the conditions: Carefully review the explanation of what self-exclusion means, including that it cannot usually be cancelled or shortened once activated, especially for longer or lifetime terms.
5. Confirm your decision: Tick the box or select the field confirming that you understand and accept the consequences, then click "Confirm self-exclusion" or similar. You may be asked to confirm via e-mail or to contact support to finalise the request.
6. Support assistance: If the online function is not accessible or you require help, send an e-mail from your registered address to [email protected] clearly stating that you wish to self-exclude and specifying the desired duration. Keep a copy of your request.

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your gaming account or use login-related functions to place bets or access casino games during the exclusion period.
• New accounts: You must not attempt to open new accounts with Slotozen or on slotozen-aussie.com while self-excluded. If duplicate accounts are identified, they may be closed, and any access restricted.
• Marketing communications: Reasonable steps will be taken to stop promotional communications to self-excluded players, once the exclusion is processed. However, system or regulatory messages may still be sent.
• Existing balance and withdrawals: In line with applicable terms and conditions and anti-money laundering requirements, you may be able to request withdrawal of any remaining real-money balance. In certain circumstances, account verification or additional checks may be required. Requests should be directed to [email protected] or to customer support. Self-exclusion does not guarantee refunds of past losses.
• Bonuses and ongoing offers: Any active bonuses or promotional offers will normally be cancelled upon self-exclusion, and related wagering will not be possible.
• End of exclusion: For fixed-term exclusions, your account remains blocked until the period expires. Depending on internal policies, you may need to request reactivation or undergo additional checks to demonstrate that resuming play is appropriate. Lifetime exclusions are generally not reversible.

Self-exclusion on Slotozen applies only to your relationship with this brand and platform. It does not automatically block you from other gambling websites, including other Curaçao-licensed operators, Australian-licensed wagering services or land-based venues. To obtain broader protection, please review the multi-operator self-exclusion schemes and blocking tools listed in the "Support Resources" section.

Support Resources

Professional, confidential support is available if you or someone close to you is experiencing harm from gambling. The services listed below are independent from Dama N.V. and Slotozen. They provide assessment, counselling, information and, in many cases, crisis support. These organisations can be contacted even if you are not sure whether your gambling is problematic; early advice can help prevent escalation.

Local support for players in Australia

• National Gambling Helpline (Gambling Help Online):
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, live chat and e-mail support, self-help tools and information.
  • Languages: English, with access to interpreter services on request.
• Lifeline Australia (for crisis support):
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Hours: 24/7 crisis support and suicide prevention.
  • Purpose: For immediate emotional support if you feel overwhelmed or in distress (not gambling-specific but highly relevant where gambling is linked to mental health concerns).
• State and territory gambling help services: Each Australian state and territory funds local services that provide free, confidential counselling and financial counselling. Examples include:
  • NSW Gambling Help - www.gamblinghelp.nsw.gov.au
  • Victoria Gambler's Help - www.gamblershelp.com.au
  • QLD Gambling Help - access via 1800 858 858
  Contact details and referral links can be found through Gambling Help Online or your local government health website.

International support organisations

National self-exclusion schemes by country

If you gamble with multiple operators or reside in a country that offers national self-exclusion systems, you are strongly encouraged to enrol in those schemes for broader protection. Examples (non-exhaustive) include:

• United Kingdom - GamStop: A free service that lets you self-exclude from all UK-licensed online gambling sites in a single step.
  • Website: www.gamstop.co.uk
  • Duration: 6 months, 1 year or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register allowing individuals to prohibit access to licensed gambling services.
  • Managed by: Dirección General de Ordenación del Juego.
  • Information: via www.ordenacionjuego.es.
• Other jurisdictions: Many EU and non-EU countries operate similar registers or venue-based exclusion programs. Check your local gambling regulator's website for details of available schemes.

Please note that these national schemes may not cover offshore operators licensed in Curaçao, such as Dama N.V. Nonetheless, combining local schemes with the on-site tools provided by Slotozen, plus device-level blocking software, can significantly restrict your access to gambling environments.

Blocking software and apps

In addition to operator and government schemes, you can use independent blocking tools to limit access to gambling websites and apps on your devices:

• Gamban: Subscription-based software that blocks access to a wide range of gambling websites and apps across devices.
  • Website: www.gamban.com
  • Platforms: Windows, macOS, iOS, Android.
• BetBlocker: Free gambling-blocking software with optional donation support.
  • Website: www.betblocker.org
  • Features: Customisable restriction periods and inclusion of a broad list of gambling domains.
• Device-level restrictions: You can configure parental controls or content filters on operating systems, routers and search engines to restrict access to gambling-related content.

Family and friends support resources

Gambling harm often affects partners, family members and close friends. Many of the organisations above provide specific support programs, information packs and counselling for affected others, including:

• Gambling Help Online (Australia) - resources and counselling for family and friends.
• GamCare (UK) - dedicated support for affected others through helpline and online services.
• Gambling Therapy - forums and support groups for both gamblers and their families.

All professional services listed aim to maintain confidentiality and are staffed or supported by trained personnel. They will not share your information with Slotozen, Dama N.V. or other operators without your explicit consent, except where required by law (for example, in situations of immediate risk to life or safety).

Help for Family

If you are concerned that a family member, partner or friend may have developed a gambling problem, it can be difficult to know how to respond. You may feel anger, confusion, worry or financial pressure. It is important to protect your own wellbeing while also encouraging the person to seek help.

How to talk to someone about their gambling

• Prepare and choose the right moment: Plan the conversation in advance. Choose a calm, private time when the person is not currently gambling, intoxicated or under acute stress.
• Use non-judgmental language: Focus on specific behaviours and impacts rather than making personal attacks. For example: "I'm worried because I've noticed you are gambling more and we are struggling to pay bills", rather than "You are irresponsible".
• Express concern and support: Clearly state that your intention is to support them, not to shame them. Emphasise that gambling problems are recognised health issues and that professional help exists.
• Listen actively: Allow them to speak about what they are experiencing. Avoid interrupting or immediately proposing solutions. Acknowledging their feelings can build trust.
• Set clear boundaries: Protect your own finances and emotional wellbeing. It is acceptable to refuse to lend money or to cosign loans, and to set limits on how gambling affects shared assets or children.

Encouraging engagement with support

• Provide information: Share the contact details for Gambling Help Online, Gamblers Anonymous, or other relevant services. Offer to sit with them while they call or use online chat.
• Suggest practical steps: Encourage them to use on-site tools such as deposit limits, time-outs or self-exclusion on their accounts, including on Slotozen, and to install blocking software.
• Promote professional assessment: Suggest that they speak to a general practitioner, psychologist or counsellor who has experience with gambling issues. In Australia, a GP can often refer to specialised services.
• Avoid taking full control: While you may help them, try not to take over all responsibility for their finances or recovery. They need to be actively involved in change for it to be sustainable.

Support groups and resources for families

There are dedicated networks that provide support to those affected by someone else's gambling. These are independent of Slotozen and can offer a safe place to share experiences:

• Gambling Help Online - Family and Friends: Resources and guidance tailored to affected others.
  • Website: www.gamblinghelponline.org.au/i-care-about-someone
• Gam-Anon (related to Gamblers Anonymous): A fellowship for family and friends of compulsive gamblers.
  • Website: www.gam-anon.org
  • Support: Local meetings (where available) and online resources.
• Online forums and chats: Gambling Therapy and some national helplines operate moderated forums and chat rooms for relatives and partners, enabling you to connect with others in similar situations.

Recommended next steps for families

• Seek your own counselling: Even if your loved one is not ready to change, you can speak confidentially with a counsellor or psychologist about coping strategies and boundary-setting.
• Consult a financial counsellor: If gambling has led to debts or financial instability, a qualified financial counsellor can help you understand options such as budgeting, debt negotiation or insolvency processes.
• Plan for safety: If there is any risk of domestic violence, coercion or self-harm associated with the gambling problem, contact emergency services or crisis hotlines such as Lifeline (13 11 14) immediately.

Slotozen acknowledges the significant impact that gambling-related harm can have on families and encourages affected others to seek professional support independently of the gambler's actions. The operator does not provide family counselling itself but can respond to general concerns raised via [email protected] by signposting to external resources.

Operator's Commitment

Slotozen, operated by Dama N.V. from Scharlooweg 39, Willemstad, Curaçao under licence 8048/JAZ2020-013, recognises its responsibility to promote safer gambling practices and to take reasonable steps to reduce the risk of harm associated with its services, including where players are located in Australia. While specific national regulations may not directly apply to offshore services, the operator seeks to follow recognised industry standards and to cooperate with lawful authorities where required.

Internal risk-check procedures

To support responsible gaming, the operator may implement the following measures, in addition to the tools you control directly:

• Behavioural monitoring: Automated systems may analyse login patterns, session length, bet size, frequency of deposits, rapid increase in stakes, repeated deposit failures and other indicators that may suggest risky play or possible harm.
• Financial risk checks: Where appropriate and consistent with anti-money laundering obligations, the operator may review high levels of spend or unusual patterns of transactions linked to your account.
• Reality check prompts: System-generated messages can inform you of time spent gambling, amounts wagered and net results, encouraging you to review your activity and consider using limits or taking a break.
• Promotion controls: Marketing communications may be restricted or adjusted in response to signals of potential harm, self-exclusion, time-outs or regulatory requirements.

When support may contact you

In certain circumstances, the customer support or risk team may initiate contact with you to discuss your gambling or to provide information about responsible gaming tools. This may occur, for example, when:

• There are significant, rapid increases in deposits or stakes that are inconsistent with your previous pattern of play.
• You frequently request limit increases shortly after setting lower limits, or you regularly cancel withdrawals to continue gambling.
• There are indications of distress in your communications with support, or you explicitly mention problems related to gambling.
• Required by applicable law, licence conditions or requests from competent authorities in the operator's jurisdiction.

Contact may be made via the e-mail address registered on your account, such as information being sent from [email protected]. The purpose of this contact is supportive and informational. Depending on the situation, the operator may:

• Provide guidance on using deposit limits, time-outs or self-exclusion.
• Direct you to independent counselling and support services, especially those available in Australia.
• In serious cases, apply restrictions, such as limitations on deposits or account access, in line with internal policies and regulatory obligations.

All personal data processing associated with risk checks and responsible gaming interventions is carried out in accordance with the operator's privacy policy and applicable data protection law. Information may be shared with regulators or law enforcement only where legally required.

Updates

Responsible gaming practices, legal requirements and industry standards evolve over time. Slotozen therefore reviews and updates this page periodically to reflect changes in internal policies, technical tools, contact details for support services and any relevant regulatory developments in Curaçao, Australia and other concerned jurisdictions.

You may be informed of material changes to responsible gaming provisions through one or more of the following channels:

• E-mail notifications: Important updates may be sent to the e-mail address registered on your Slotozen account (for example, from [email protected] or [email protected]).
• Website banners and pop-ups: Notices may be displayed when you log in to slotozen-aussie.com, highlighting key amendments and linking to the full text of this page.
• Terms and conditions: In some cases, changes may also be reflected in the general terms and conditions or bonus rules, which you may be asked to re-accept.

You are encouraged to review this responsible gaming page regularly to stay informed about available tools, your options for self-protection and external support resources.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at Slotozen, wish to request assistance in applying limits or self-exclusion, or would like to provide feedback on how safer gambling measures can be improved, you can contact the operator using the details below. These contact points are dedicated or relevant to responsible gaming matters and player protection.

Responsible gaming contacts

• E-mail - Responsible Gaming / Support: [email protected]
  • Use this address for:
    • Requests to set or adjust limits, time-outs or self-exclusion if you cannot do so via your account.
    • Questions about how responsible gaming tools operate or how they affect your account.
    • General concerns about your gambling behaviour or that of someone using your account.
• E-mail - General Information: [email protected]
  • Use this address for:
    • Feedback on this responsible gaming page or on the clarity of safer gambling information.
    • Non-urgent questions about corporate policies or regulatory information related to responsible gaming.
• E-mail - Payments: [email protected]
  • Use this address if you are self-excluding or closing your account and need assistance with withdrawal of remaining eligible balances, subject to applicable terms and checks.

Telephone contact details for a dedicated responsible gaming department are not currently specified. For urgent gambling-related distress or crisis in Australia, please contact Gambling Help Online at 1800 858 858 or Lifeline at 13 11 14.

Feedback and self-control request form (recommended content)

Where available on slotozen-aussie.com, you may use the on-site contact or feedback form to request support with self-control measures. When completing such a form, consider including:

• Your full name and registered e-mail address.
• Your username or account ID.
• A clear subject line (for example, "Self-exclusion request", "Deposit limit change", "Responsible gaming feedback").
• A short description of the issue, including whether you feel at risk and what measures you are seeking (limits, time-out, self-exclusion).

If no dedicated form is visible, send this information by e-mail to [email protected]. The support team will treat responsible gaming-related communications with priority and will aim to respond within a reasonable timeframe. Remember that online casino support is not a substitute for professional counselling or emergency services; for serious personal, financial or health concerns, please contact independent help services as outlined above.